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Posted by: Naomi Boughen

June 1, 2018

Below are frequently asked questions about the Local Voices project.

What is CSIRO?

CSIRO is Australia’s leading science and research agency. Our community survey approach helps companies understand what the communities they work alongside think about them and why; providing opportunities for building greater trust in those relationships.

What is Local Voices?

Terramin Australia has engaged CSIRO, Australia’s national science agency, to conduct a second 12-month analysis of community attitudes to the company’s proposed underground gold mine in the Adelaide Hills. This is giving the communities neighbouring the proposed operations an opportunity to express their views and experiences directly into Terramin Australia, and is helping to inform the company’s decision making and community engagement approaches.

What is the approach?

CSIRO has developed a community survey approach which helps companies understand what the communities they work alongside think about them and why. CSIRO provides sophisticated data analysis that translates community survey data into a language that companies can engage with and respond to. Community attitude data are collected over time, analysed, and provided back to the company and community in a format that is accessible and useful. The process provides an avenue for the company to actively address issues that are important to the community.

Who is funding this research?

Terramin is investing 40% of operating costs associated with the project, plus labour costs of its staff to support the project. The Innovations Connections Scheme, an initiative of the Department of Industry, Innovation and Science, is funding another 40% of the operating costs. CSIRO will fund 20% of the associated costs as elements of this project represent strong alignment with CSIRO strategic research priorities.

Why is Terramin Australia seeking information from the community?

Terramin Australia wants to better understand the communities it works with, to improve relationships and build trust, based on a mutual understanding of the potential impacts and benefits of their proposed underground gold project.

Which communities are being surveyed?

Community members who live and/or work in postcodes 5240-5244, 5250-5252 and 5255 are invited and encouraged to participate. We are aiming to reach as many community members as possible within these areas. The aim is to ensure that a diverse sample of community members participate. Use the social media icons at the top of the page to help spread the word!

What is a Local Voices ambassador?

Local Voices ambassadors are members of the focus communities who have agreed to support and help promote the project. They play an important role linking the communities and the CSIRO, encouraging their networks to participate in the Local Voices project. They also advise CSIRO on the value of the process for the communities. CSIRO provides ambassadors with materials and support to perform this role.

How often do the surveys take place?

‘Pulse’ surveys will be issued quarterly for the next 12 months. ‘Pulse’ surveys will be issued in:

  • June 2018
  • September 2018
  • December 2018
  • March 2019

The final survey of the current series is now complete. Subscribe to project updates

What will the surveys ask?

The surveys aim to find out about community attitudes towards issues such as but not limited to concerns regarding road quality and safety, water quality, dust, noise, employment, skills training and development initiatives. The survey also focuses on the nature of the relationship between community members and the company.

How long will the surveys take to complete?

Following a 10 minute registration, the quarterly ‘pulse’ surveys should take just 5 minutes to complete.  The anchor survey was a more detailed survey, undertaken between December 2016 and February 2017, taking approximately 20 minutes to complete. The results of the anchor survey determine the items included in the ‘Pulse’ surveys.

Can the surveys be completed via tablet or mobile device?

Yes, the surveys can be completed on any device able to access the online survey platform. The survey is rendered according to the screen size of mobile device. Most modern mobile browsers will be compatible with our mobile surveys, which includes: iPhones, iPads, Androids phones and tablets, Windows Phone, BlackBerry and more.

Are the surveys confidential?

CSIRO has a strict ethics framework that protects the rights of research participants. All data are maintained securely, and no personal information or information that would enable identification of individuals is made available to Terramin Australia. Participant confidentiality and anonymity are assured.

Within CSIRO, participant personal information and their survey response data are kept physically separate and only accessible by a small number of senior project members. All other parties, including Terramin Australia, receive an aggregated summary of responses by the community, not the raw data.

What happens to the survey data?

CSIRO will analyse the survey data collected and provide the information back to the communities and to Terramin Australia in a format that is accessible and useful. The aggregated data may be used for the following:

  • to identify and understand drivers of trust and acceptance of Terramin Australia
  • in community engagement activities, and in various company communication materials and reports
  • to inform future decisions and activities of industry and policymakers
  • to produce reports and scientific papers
  • in a broader program of CSIRO research that aims to understand the relationships between mining and communities at different levels across time.

The data may be licensed to a separate entity to enable continued data collection past the initial agreement between CSIRO and Terramin Australia. This will enable a long-term view of community attitudes and how they change over time. Your personal details will not be included in the data. You will be contacted by CSIRO in these circumstances with an opportunity to either opt out or continue participation in the study with the new entity.

How will Terramin respond to the information from the surveys?

The survey data will inform Terramin’s community engagement approach and their proposed development in the Adelaide Hills region.

What are the incentives to register with Local Voices?

For each pulse survey completed, participants earn four tokens which they can allocate to a community group registered with the Local Voices Rewards Program. When a community group accrues 1000 tokens, CSIRO will deliver a payment of $500 for their use. Alternatively, the community group can cash in tokens pro rata if they haven’t yet reached 1000 tokens. For example, 500 tokens would be equal to $250.

Which community groups are eligible for rewards through the incentive scheme?

Community groups that are eligible include schools, charities, and not-for-profit clubs and organisations operating in and around the Adelaide Hills. Groups must be nominated for the rewards program by a community member who has been authorised by the group before they can receive tokens.

What happens if someone wants to stop participating in the Local Voices surveys?

Participation is completely voluntary and participants can stop at any time without any consequence. While retracting data is not possible once results are published, you are free to withdraw your participation at any time, without prejudice, penalty or having to provide a reason for your withdrawal.

What happens if someone decides they would like to participate in Local Voices, but they didn’t participate in the 2017 ‘Anchor’ survey?

This is ok, you can join Local Voices at any time. CSIRO will send a link to the ‘Pulse’ survey that is underway at that time, or the next ‘Pulse’ survey that opens, and will continue to send invitations each quarter until you tell us otherwise.