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Contact experience and issue resolution

Posted by: Naomi Boughen

September 19, 2018

Each month, the ‘pulse’ survey explores the amount and quality of contact with Rio Tinto personnel. The results to date are as follows:

Click on the dashboard to explore the data by town!

The amount of contact across different scenarios is presented below.

Click the dashboard to explore the data by town!

In the February 2018 ‘Pulse’ survey, we asked the community to tell us more about what is like when they meet people from Rio Tinto. The Word Cloud below illustrates how participants describe their experience. The size of each word indicates how often it was used in comments made by community members.

Click on the word-cloud to explore the data!

In August 2018, the ‘pulse’ survey explored community satisfaction with issue resolution. The results are as follows:

Click on the dashboard to explore the data by town!

Participants that had experience contacting Rio Tinto were asked to comment on this experience. These comments create the following word-cloud: