Overview

A Human-centered design (HCD) methodology, based on International Organization for Standardization (ISO) standard 9241-210:2019, for the development of AI systems, could comprise: 

• Defining the Context of Use, including operational environment, user characteristics, tasks, and social environment;

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• Determining the User & Organizational Requirements, including business requirements, user requirements, and technical requirements;

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• Developing the Design Solution, including the system design, user interface, and training materials; and

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• Conducting the Evaluation, including usability and conformance testing.