How it worked

June 26th, 2017

CSIRO delivered the Local Voices project for BHP for three years from 2019 – 2021

Community members were invited to share their views on BHP and the company’s activities through a series of surveys. All community members (including BHP employees and contractors) neighbouring BHP’s operations were welcome to participate in Local Voices, aiming for a diverse sample of community members are represented in the project.

Participation involved an initial ‘anchor’ survey, followed by short quarterly ‘pulse’ surveys. The ‘anchor’ survey asked questions about a range of issues related to community life, the relationship with BHP, and the positive and negative aspects of living in a mining region. The results of the ‘anchor’ survey fed into the ongoing ‘pulse’ surveys, which were designed to track the issues identified by the ‘anchor’ survey, and how the community feel about them over time. ‘Pulse’ surveys took 5-10 minutes to complete.

How Local Voices works

 

All surveys were confidential and no personal information is shared with BHP.

CSIRO collected and analysed data from the surveys to assist in bringing insights from community feedback into BHP’s operations. Results are displayed publicly via this website.

BHP committed to using community insights in their decision making. While the company may not be able to solve every issue raised, they will share the results within the business to ensure they are better informed on the things that matter most to the local communities.

For every completed survey, participants received tokens which they allocate to their chosen eligible not-for-profit community group, and these are then converted to cash for the group’s use.