Below are frequently asked questions about the Local Voices project.
CSIRO is Australia’s leading science agency. Our community survey approach helps companies understand what the communities they work alongside think about them and why, providing opportunities for building greater trust in those relationships.
BHP has engaged CSIRO for a three-year project with communities neighbouring their operations. The project is called Local Voices. Local Voices will provide the communities neighbouring BHP’s operations an opportunity to express their views and experiences to the company, and to help inform company decision making on the issues that matter most to these communities.
CSIRO has developed a community survey approach which helps companies understand what the communities they work alongside think about them and why. CSIRO provides sophisticated data analysis that translates community survey data into a language that companies can engage with and respond to. Community attitude data are collected over time, analysed, and provided back to the company and community in a format that is accessible and useful. The process provides an avenue for the company to actively address issues that are important to the community.
BHP wants to better understand the communities it works with, to improve relationships and build trust, based on a mutual understanding of the different aspects of its operations.
All community members (including BHP employees and contractors) neighbouring BHP’s operations are welcome to participate in Local Voices. We aim to ensure a diverse sample of community members are represented in the surveys.
Local Voices ambassadors are members of the community who have agreed to support and help promote the project. They play an important role in linking the communities and the CSIRO, encouraging their networks to participate in the Local Voices project. They also advise CSIRO on the value of the process for the communities. CSIRO provides ambassadors with materials and support to perform this role.
The Anchor survey takes place once every three years. Pulse surveys then take place monthly for at least the following three years.
The surveys aim to find out about community attitudes towards issues such as but not limited to the effectiveness of BHP community investment programs, dust, noise, employment, skills training and development initiatives. The survey also focuses on the nature of the relationship between community members and the company.
Following a 10 minute registration, the Anchor survey takes approximately 20 minutes to complete. The monthly Pulse surveys should take just 5 minutes to complete.
Yes, the surveys can be completed on any device able to access the online survey platform. The survey is rendered according to the screen size of the mobile device. Most modern mobile browsers will be compatible with our mobile surveys, including iPhones, iPads, Androids phones and tablets, Windows Phone, BlackBerry and more.
CSIRO has a strict ethics framework that protects the rights of research participants. All data are maintained securely, and no personal information or information that would enable identification of individuals is made available to BHP. Participant confidentiality is assured.
CSIRO has engaged a service provider, Reflexivity Pty Ltd (Reflexivity) to help deliver this project to BHP. Your personal information will be shared with Reflexivity for the purpose of delivering this project on behalf of CSIRO. Should BHP wish to continue the project past the initial three years, CSIRO may license the data to Reflexivity to enable continued data collection past this initial agreement. This will enable a long-term view of community attitudes and how they change over time. Your contact details will be included in this data.
Your survey responses will be kept confidential by CSIRO and Reflexivity and will be de-identified and combined so that only the total results will be disclosed to BHP, to indicate the opinions of community members as a collective. At no time will BHP be provided with any information that can identify you or link you to your survey responses.
CSIRO will analyse the survey data collected and provide the information back to the communities and to BHP in a format that is accessible and useful.
BHP Head Office also receives the summary of data collected in the communities so they can track how well each site engages with communities neighbouring their operations.
The aggregated data may be used for the following:
The data may be licensed to a separate entity to enable continued data collection past the initial three-year agreement between CSIRO and BHP. This will enable a long-term view of community attitudes and how they change over time.
BHP has committed to use the community insights in their decision making. While the company may not be able to solve every issue raised, they will share the results within the business to ensure they are better informed on the things that matter most to the local communities.
When participants complete the Anchor survey, they receive 20 tokens which they can allocate to an eligible not-for-profit community group. For each Pulse survey completed, participants earn four tokens which they can similarly allocate. When a community group accrues 1000 tokens, CSIRO will deliver a payment of $500 for their use. Alternatively, the community group can cash in tokens pro rata if they haven’t yet reached 1000 tokens. For example, 500 tokens would be equal to $250.
Community groups that are eligible include school P&Cs, charities, and not-for-profit clubs and organisations neighbouring BHP’s operations. Groups must be nominated for the rewards program by a community member who has been authorised by the group, before they can receive tokens.
Participation is completely voluntary and participants can stop at any time without any consequence. While retracting data is not possible once results are published, you are free to withdraw your participation at any time, without prejudice, penalty or having to provide a reason for your withdrawal.
This is ok, you can join Local Voices at any time. CSIRO will send a link to the Pulse survey that is underway at that time and will continue to send invitations each month until you tell them otherwise.
Be rewarded for your participation with community benefits. It’s not too late for your group to benefit.